This policy explains what information Louisville Custom Built-Ins collects through louisvillecustombuiltins.com, how we use it, and the choices you have. Louisville Custom Built-Ins is a trade name of Louisville Custom Built-Ins.
Information We Collect
Information you give us. When you use our contact form, we collect your name, email address, phone number, ZIP code or neighborhood, project type, your message, and any photos you choose to upload. When you apply for a job, we collect your name, contact details, the role you’re interested in, your experience, any portfolio link, and the resume or work photos you upload. We also keep the emails, calls, and messages you exchange with us.
Information collected automatically. Like most websites, our hosting provider records basic technical information when pages are requested, such as IP address, browser type, the page visited, and the time of the visit. These records are used to operate and secure the site.
Form processing. Our consultation forms use Google Apps Script to send the information and photos you submit to bookings@louisvillecustombuiltins.com. Google processes that information to provide this service.
Cookies. This website uses Microsoft Clarity to understand how visitors use our pages. Our homepage includes an embedded Google map. When the map loads, Google may collect information and set cookies under its own privacy policy.
How We Use Information
We use the information you provide to respond to your inquiry, plan and quote your project, schedule measurements and installations, carry out the work you hire us for, follow up after installation, and review job applications. We also use it to keep business and tax records, meet legal obligations, and protect our business and our clients.
How We Share Information
We do not sell your personal information. We share it only as needed to serve you:
- Service providers that host our website, process form submissions, and store files and email for us, under their own confidentiality and security obligations.
- Related companies that build or support your project, including Louisville Custom Built-Ins, which produces our cabinetry.
- Partner or sister companies when you ask us to refer a project outside our service area.
- Licensed trades such as electricians or plumbers when your project needs their work, limited to what they need to do it.
- Legal and safety reasons, when required by law or to protect rights, property, or safety.
Photos You Send Us
Photos of your home are used to plan and quote your project. We will not publish photos you send us, or photos of your completed project that identify your home, without your permission.
How Long We Keep Information
We keep inquiry and project information for as long as needed to serve you and to meet our record-keeping, warranty, tax, and legal obligations. Job applications are kept for a reasonable period in case another opening fits. When information is no longer needed, we delete it or make it anonymous.
Your Choices
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, subject to the records we’re required to keep. If we ever send you marketing emails, each one will include a way to unsubscribe. To make a request, contact us using the details below.
Security
We use reasonable administrative and technical safeguards to protect the information you share with us, including encrypted (HTTPS) connections to this website. No method of transmission or storage is completely secure, so please don’t send payment card numbers or other sensitive financial information through our forms.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
If we change this policy, we will post the updated version on this page with a new effective date.
Contact Us
Questions about this policy or your information:
Louisville Custom Built-Ins
Phone: 502-272-9029
Email: bookings@louisvillecustombuiltins.com